Refund policy

14-day returns for UK and EU customers
You can cancel your order or return an item for any reason within 14 days of receiving it. This applies to all customers in the United Kingdom and the European Union.

How to start a return
Email info@tmsignature.store with your order number within 14 days of delivery. We'll reply with return instructions. Once you've told us, you have a further 14 days to send the item back.

Returns address:
TM Signature
Tufnell Park Road, Flat 35
London N7 0PH
United Kingdom

Please contact us before sending anything so we can match your parcel to your order.

Condition of returned items
Items should be unworn and unwashed, with tags attached where possible. You may handle the item to check size and fit, as you would in a shop. If an item has been worn or damaged beyond that, we may reduce the refund to reflect the loss in value.

Return postage
Return postage is paid by the customer, unless the item is faulty or we sent the wrong item. We recommend a tracked service, because we can't refund parcels that don't reach us.

Faulty, damaged or wrong items
Please check your order when it arrives. If an item is faulty, damaged or not what you ordered, email us with photos within 30 days of delivery and we'll repair, replace or refund it and cover the return postage. This does not affect your statutory rights.

Custom embroidery orders
Items made from your own artwork or personalised to your specification can't be returned for a change of mind, because they're made just for you. They're still covered if they arrive faulty or not as agreed.

Exchanges
Need a different size? The quickest way is to return the original item and place a new order for the size you need.

Refunds
We'll email you when we've received your return. Approved refunds go back to your original payment method within 14 days of us receiving the item. Your bank may take a few extra days to show it.

Contact
Email: info@tmsignature.store
Phone: +44 7568 779428